Let us help you cancel your Xbox subscription
Follow this guide to cancel Xbox.
How to cancel Xbox myself
1) Online – To cancel your Xbox subscription you need to navigate to your Microsoft account page and sign in.
1.1) To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, a Groove Music Pass, EA Access, or The Elder Scrolls Online, you can do so online or on your console. Follow this video. You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past due balance before you can cancel or turn off auto renewal.
1.2) To cancel your Xbox subscription immediately, go to Cancel a Microsoft subscription, select ‘Cancel immediately’ on the left side of the page. You can also just stop automatically renewing your subscription, go to Cancel a Microsoft subscription, select ‘Stop automatic renewal’.
2) Xbox – You can also cancel your subscription on your Xbox One console. Settings-Account-Subscriptions. Then choose the subscription you want to cancel then press the A button. Under Payment and billing, select Cancel Subscription and follow the instructions.
To contact Xbox directly, navigate to this site and follow the instructions.